Sales Policy
Effective Date: January 17, 2025

At Luxegleams, we aim to provide an exceptional shopping experience for our customers. Our Sales Policy governs the terms and conditions of the sales transactions conducted through our website luxegleams.com. By purchasing our products, you agree to the terms outlined below.

1. Order Placement

When you place an order on our website, you are making an offer to purchase the selected items under the terms of this Sales Policy. Luxegleams reserves the right to accept or reject your order at any time before the order is shipped. Once we confirm and ship your order, it will be considered a final sale.

2. Product Availability

While we strive to maintain accurate inventory levels, Luxegleams does not guarantee product availability. If an item is out of stock or unavailable, we will notify you promptly and provide options such as:

  • A backorder or pre-order option (if applicable)
  • A refund for the out-of-stock item
  • An alternative product suggestion

If an item becomes unavailable after your order has been confirmed but before shipment, we will inform you and issue a refund for that item.

3. Pricing and Payment

  • Prices: All prices on our website are listed in U.S. Dollars (USD) and are subject to change without prior notice. The price at the time of purchase is the price you will pay.
  • Taxes: Sales tax is applied to orders based on the applicable rates for your location and is calculated at checkout.
  • Payment Methods: We accept various payment methods, including:
    • Major credit/debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Google Pay
  • Payment Authorization: Upon placing your order, your payment details will be processed and verified. If the payment is authorized, we will proceed with your order. In the event of a declined payment, we will notify you to resolve the issue.

4. Order Confirmation and Shipment

After completing your order, you will receive an order confirmation email with details of your purchase. Once your order has been processed and shipped, we will send you a shipment confirmation email with tracking information.

Please note that Luxegleams reserves the right to cancel any order due to payment issues, errors in pricing or inventory, or suspected fraudulent activity.

5. Shipping and Delivery

  • Shipping Charges: Shipping fees will be calculated at checkout based on the delivery method selected and the destination.
  • Processing Time: Orders are typically processed within 1-2 business days. However, processing times may vary based on the availability of the items and other factors.
  • Delivery Time: Delivery times depend on your location and the shipping method chosen. Estimated delivery times will be provided during checkout.
  • International Shipping: Luxegleams currently ships to select international locations. International orders may be subject to additional duties, taxes, and customs fees, which are the responsibility of the customer.

6. Returns and Exchanges

  • Return Eligibility: If you are not satisfied with your purchase, we offer a return policy that allows you to return the product within 30 days of receiving your order. Please refer to our Refund and Returns Policy for more details.
  • Exchanges: If you wish to exchange an item for a different size, color, or style, you may return the original item and place a new order for the desired product.

7. Cancellations

Once an order is placed, we work quickly to process and ship it. If you need to cancel your order, please contact us immediately at info@luxegleams.com. Cancellations can only be accepted before the order is shipped. If your order has already been shipped, you will need to follow our Refund and Returns Policy to return the item.

8. Promotional Offers and Discounts

  • Coupons and Discounts: Promotional codes, coupons, or discounts must be applied during checkout. They cannot be applied to previous orders or combined with other offers unless specified.
  • Limited-Time Offers: Promotional offers are subject to availability and may be withdrawn at any time. The terms and conditions for each promotion will be clearly communicated during the promotion period.

9. Customer Support

If you have any questions or concerns regarding your order, payment, or any other sales-related inquiries, please do not hesitate to contact our customer service team:

Luxegleams
Phone: 702-675-2614
Email: info@luxegleams.com
Website: https://luxegleams.com
Address: 587 Hickory Ridge Drive, Las Vegas, Nevada, United States

We are dedicated to ensuring that your shopping experience is pleasant and seamless. Thank you for choosing Luxegleams!