Refund and Returns Policy

Effective Date: October 14, 2024

At luxegleams, we strive to provide high-quality products and an excellent customer experience. However, if you are not completely satisfied with your purchase, we offer the following refund and return policy to ensure your satisfaction.

1. Returns

You may return products within 30 days of receiving your order if you are not fully satisfied. To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in the same condition that you received it.
  • The item must be returned in its original packaging, including any accessories, manuals, or promotional items.
  • Proof of purchase (receipt or order number) must be provided.

Non-Returnable Items:

  • Custom-made or personalized items
  • Gift cards
  • Items marked as “final sale” at the time of purchase

2. Refunds

Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that:

  • Shipping fees are non-refundable.
  • If your return is due to a defective product or an error on our part, we will cover the return shipping costs.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at luxegleams and provide details about the defect or damage. We will guide you through the exchange process and cover the shipping costs for defective items.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact us at [email] or
    +000 000 000
    with your order number and the reason for your return or exchange.
  2. Our customer service team will provide you with instructions for returning the item.
  3. Ship the item back to the provided address within 30 days of receiving the return instructions.

 

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check with your bank or credit card company, as processing times may vary.
  2. Contact us if you still have not received your refund after taking these steps, and we will assist you.

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a defective or damaged product. If the item is defective or we made an error, we will cover the return shipping costs.

If you have any further questions or need assistance, please don’t hesitate to contact us.

  • Phone: 702-675-2614
  • Email: info@luxegleams.com
  • Address: 587 Hickory Ridge Drive, Las Vegas, Nevada, United States

This policy is effective as of October 14, 2024.